FAQs

1.How to contact नेपाली दाई ? 

You can contact us to Nepalidai.com or via facebook where our customer services team will be happy to help you with whatever you want.

2.Do u ship worldwide?

We ship from Hongkong.

3.Can I cancel my order?

As we aim to process orders as fast as possible, you must request any chages/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is recieved.

4.What payment methods do u accept?

We accept all major credit cards(VISA,Mastercard,AMEX) and Paypal payments.

5.When will my orders be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday.

Orders will be processed within 1-3 business days from the order day and shipped the next day after the processing day. Please note that we dont ship on weekends.

6.How long will it take to recieve my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

7.What if I dont recieve my order?

If u dont recieve your order within 30 days after shipping, your are eligible for a full refund.

8. Will I be charged with customs and tax?

The prices displayed on our site are tax-free in US dollars, which means you may be liable to pay for duties and taxes once you recieve your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsiblity and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.